Refund Policy

Last Updated: January 1, 2024

1. Digital Products and Services

Phantom Sniper provides digital software and API access services. Due to the nature of digital goods and immediate access to our services, we have a strict refund policy.

2. Eligibility for Refunds

We issue refunds for our products only under the following conditions:

• The product/service was not delivered or your account was not activated within 24 hours of successful payment.
• Major technical defects within our system prevent you from using the service entirely, and our support team cannot resolve the issue within 48 hours.
• Duplicate charges resulting from a technical error on our side or our payment provider's side.

3. Non-Refundable Scenarios

We do not issue refunds under the following circumstances:

• You changed your mind after purchasing.
• You lack the technical knowledge to use the software.
• Target platforms change their APIs, rate limits, or terms, affecting the software's performance.
• Your account was terminated or suspended due to a violation of our Terms of Service.

4. How to Request a Refund

To request a refund under the eligible conditions, please contact our support team at support@usersniper.com with your order details, transaction ID, and a clear explanation of the issue.

5. Processing Time

Approved refunds are processed within 3-5 business days. Please note that it may take additional time for the funds to appear in your account depending on the payment method used.